Refund & Cancellation Policy

a KID called BEAST Inc.

We want you to be satisfied with your purchase. Please review our refund and cancellation terms carefully before completing your order.

1. General Policy

• All sales are considered final unless otherwise specified.

• Refunds and cancellations are handled on a case-by-case basis and must comply with the rules set out below.

• This policy applies to both digital collectibles and physical goods sold through a KID called BEAST Inc.

2. Refund Eligibility

You may be eligible for a refund if:

• You were charged but did not receive your product.

• You received an incorrect or defective product (must provide photo evidence).

• You cancel your order before it has shipped.

Refunds will not be issued for:

• Buyer’s remorse or change of mind.

• Discount or coupon codes not applied correctly at checkout.

• Products damaged by misuse or unauthorized modifications.

• Orders already marked as “Delivered” by the carrier.

3. Processing Fees

• If a refund is granted due to customer error (such as failing to apply a coupon code or incorrect order details), a 15% restocking and transaction fee (charged in USD) will be deducted.

• Shipping costs are non-refundable.

• Refunds will only be issued back to the original payment method.

4. Cancellations

• Orders can only be cancelled before dispatch.

• Once an order is shipped, it cannot be cancelled, but you may request a return under the guidelines below.

• To request a cancellation, you must contact us immediately at [email protected] with your order number.

5. Returns & Exchanges

• If eligible, items must be returned in their original, unused condition and in original packaging.

• Customers are responsible for all return shipping costs, unless the product is proven defective or incorrect.

• We recommend using a tracked shipping service. We are not responsible for lost or untraceable returns.

6. Chargebacks & Disputes

• Filing a chargeback without first contacting our support team is a violation of this policy.

• We will dispute all unauthorized chargebacks with full evidence, including invoices, order confirmations, and shipping logs.

• Customers who repeatedly file disputes may be permanently banned from future purchases.

7. Timeline

• Refunds are typically processed within 5–10 business days once approved, but may take longer depending on your bank or card provider.

• Refund requests must be made within 14 days of delivery unless otherwise stated on the product page.

8. Contact Us

If you have questions about refunds or cancellations, please Contact us or reach out:

a KID called BEAST Inc.
2945 Kingsview Blvd SE #10625, Airdrie, AB T4A 0A0, Canada
[email protected]